Job Description

Position: Professional Services Receptionist.

Location: Sandyford, Dublin 18.

Reporting to: Managing Partner.

Contract Type: Full-time Permanent.

Job Purpose

HLB Ireland, a leading business advisory and accountancy firm, are in search of a highly capable experienced Receptionist to join our team. This is a crucial role in managing our office.

The receptionist serves as the first point of contact for clients, visitors, and employees. You are responsible for providing excellent client service, welcoming to all visitors, managing phone calls, coordinating appointments and meeting rooms and handling administrative tasks to ensure the smooth operation of the reception and board rooms.

The successful candidate will be adaptable, professional, and capable of handling various responsibilities in a fast-paced, growing professional services environment.

Key Responsibilities

1. Front Desk Management

• Greet and welcome clients, visitors, and employees in a professional and friendly manner.
• Maintain a tidy and organised reception area.

2. Phone Management

• Answer and direct incoming phone calls promptly and professionally.
• Take accurate messages and forward calls to the appropriate personnel.

3. Appointment Scheduling

• Schedule and coordinate client appointments, meetings, and conference room bookings.
• Notify staff members of visitor arrivals and appointments.

4. Administrative Support

• Assist with various administrative tasks, including as required to support the partners.
• Manage incoming and outgoing mail and packages.

5. Client Relations:

• Ensure a positive client experience by addressing inquiries, providing information, and directing clients to the appropriate contacts.

6. Security and Access Control:

• Monitor and control access to office and ensure everyone has the appropriate access.

7. Communication Liaison:

• Relay messages and information between clients and staff.
• Communicate effectively with various departments within the organisation.

Qualifications

1. Education:

• Third Level Qualification Preferred.
• Additional certification in office administration or receptionist skills is a plus.

2. Experience:

• Previous experience as a receptionist in a professional services environment is a necessity.

3. Communication Skills:

• Excellent verbal and written communication skills.
• Polite and professional phone etiquette.

4. Organisational Skills:

• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling tasks.

5. Client Service Orientation:

• A positive and friendly demeanour.
• Ability to handle clients and visitors with tact and diplomacy.

6. Technology Skills:

• Proficient in using office equipment such as a telephone switch.
• Basic knowledge of Microsoft Office suite and other relevant software.

Competitive, Market Leading Salary and Benefits Package for the right candidate.

Join us in this exciting opportunity to contribute to the success and growth while advancing your career in a dynamic and supportive environment at HLB Ireland. Please send your CV with a detailed cover letter outlining your relevant experience to [email protected].